Privacy Policy

Isotherm.ie ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the platform includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you use a contact form or register for an account.
• Lead Data: If you are a homeowner submitting a quote request to an Installer, we collect your name, email, phone number, and message to pass on to the selected Installer.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the platform to:

• Facilitate the core service of connecting homeowners with Installers.
• Create and manage your account (for Installers).
• Email you regarding your account or order.
• Improve the platform and our service offerings.
• Monitor and analyze usage and trends to improve your experience with the platform.
• Respond to customer service requests.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: We process your data when you give us explicit consent, for example, when you submit a quote request form to be sent to an Installer.
• Legitimate Interest: We process your data for our legitimate interests, such as improving our platform and for administrative or security purposes, provided that our interests do not override your fundamental rights and freedoms.

4. Sharing Your Information

We do not sell your personal information to third parties.

• With Installers: When a homeowner submits a quote request for a specific Installer, we will share the information provided in that request (name, email, phone, message) directly with that Installer so they can respond to the request.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. Your Rights

You have rights under data protection laws in relation to your personal data, including the right to access, correct, or delete your data, and to withdraw consent. For a full list of your rights, please see our Data Protection & GDPR Policy.

7. Cookies

We may use cookies and other tracking technologies on the platform to help customize the site and improve your experience. When you access the platform, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the platform.

8. Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.